Privacy policy

Aquimed (aquimed.chat) is an AI health chat that helps you prepare for medical appointments. For anything in this policy, contact privacy@aquimed.chat.

Account information: the details you provide when you create an account, such as your email address.

Your conversations and notes: the messages you write, the responses you receive, and the findings and questions you pin. This can include health information you choose to share. You decide what to write; the service works without real names or identifiers in the conversation itself.

Technical data: basic logs needed to run and secure the service, such as timestamps and error reports, and aggregate usage statistics that do not identify you.

To provide the service: storing your conversations and pinned notes so you can return to them, and generating responses to your messages.

To operate and improve Aquimed: understanding errors, keeping the service secure, and improving how it works. We do not read your conversations except when needed to investigate errors or abuse, or when you share them with support yourself.

We do not sell your personal data and we do not use it for advertising.

Aquimed generates responses using large language models operated by third-party AI providers acting on our instructions. Your messages are sent to these providers to produce responses, under terms that do not permit them to use your data to train their models.

Your data is stored with our service providers in the United States. If you use Aquimed from the European Economic Area or other regions, your data is transferred to the United States, protected by recognized safeguards such as standard contractual clauses with our providers.

Where the GDPR applies, we process your account and technical data to perform our contract with you, and your conversation content, which may include health information, on the basis of your explicit consent, which you can withdraw at any time by deleting your data or contacting us.

We share data only with the service providers needed to run Aquimed: hosting, authentication, and AI processing, each bound by data processing agreements. A current list of providers is available on request at privacy@aquimed.chat.

If you use Aquimed through a clinic pilot, your visit notes are shared with the clinic only when you choose to share them.

Your conversations and notes are kept so you can return to them for as long as you have an account. Technical logs are kept for a limited period and then deleted. You can request deletion of your account and all associated data at privacy@aquimed.chat, and we will complete it within 30 days.

Depending on where you live, you have the right to access, correct, export, restrict, object to the processing of, and delete your personal data, and to complain to your data protection authority. Write to privacy@aquimed.chat and we will respond.

Data is encrypted in transit, access is limited to what operating the service requires, and we review access as the team and service grow. No internet service can promise perfect security; we aim to collect little and protect what we hold.

Aquimed is not directed at children under 16.

When this policy changes materially, we will update this page and note the date at the top. Significant changes will be announced in the app.